Observance Solutions
Solutions / Telehealth

Telehealth & Virtual Care

Custom telehealth platforms built around your care model — video visits, scheduling, documentation, and billing in one connected experience.

The problem

Where healthcare organizations get stuck

Off-the-shelf telehealth doesn't fit your care model

Generic video-visit tools don't support specialty workflows, group visits, or asynchronous care that your program depends on.

Telehealth is disconnected from scheduling and documentation

When video visits live outside your EHR and scheduling system, staff re-enter data and lose visibility into the full patient record.

Scaling across states means navigating licensure and compliance

Multi-state virtual care programs need platforms that account for licensure, consent, and state-specific requirements.

What we build

Capabilities

Video visit infrastructure

HIPAA-compliant video visits built on proven SDKs like Zoom, with virtual waiting rooms and screen sharing built into your existing workflow.

Integrated scheduling

Scheduling synced with provider availability, licensure state, and EHR calendars.

Asynchronous & hybrid care

Support for async messaging visits, store-and-forward workflows, and hybrid in-person/virtual care models.

E-prescribing & documentation

Integrated e-prescribing and clinical documentation so virtual visits produce a complete medical record.

Consent & compliance workflows

State-aware consent capture and licensure checks built into the scheduling and intake flow.

Billing-ready visit records

Structured visit documentation designed to support telehealth billing and payer requirements.

How we work

Our process

1

Define your care model: specialty, sync/async mix, and target states

2

Design the visit workflow from scheduling through documentation and billing

3

Build and integrate video, e-prescribing, and EHR connections

4

Test compliance and consent workflows across target states

5

Launch and monitor visit quality, completion rates, and provider adoption

FAQ

Common questions

Yes. We build telehealth workflows that connect to EHR scheduling and documentation via HL7 or FHIR APIs where the EHR supports it, so visits stay part of a single patient record.

Ready to talk about your telehealth & virtual care project?

Tell us what you're building. A senior healthcare technologist — not a salesperson — will get back to you within one business day.