Observance Solutions
Case Studies

Real healthcare technology implementations

A look at what we've actually built — EHR integration, healthcare AI, telehealth, cloud security, and revenue cycle — across real client projects.

Clinician reviewing patient monitoring data on screen
Interoperability

Epic FHIR Integration for Mobile Phlebotomy

Integrated a mobile phlebotomy platform with Epic using FHIR APIs to retrieve patient-specific lab orders and make them available to mobile phlebotomists. The integration enables secure exchange of clinical information between the EHR and the phlebotomy workflow, reducing manual data entry and improving order accuracy. We implemented the integration around healthcare interoperability standards and designed the workflow to securely handle patient and clinical data.

FHIREpicEHR IntegrationHealthcare InteroperabilityREST APIs
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Clinician reviewing patient information on a tablet
AI & Data

AI Clinical Document Summarization

Developed an AI agent that analyzes and summarizes multiple clinical documents associated with a patient into a concise physician-facing clinical summary. The solution processes relevant patient information and organizes key clinical details into an easy-to-review format, helping physicians quickly understand a patient's history without manually reviewing large volumes of documentation. The workflow demonstrates the application of AI agents and LLM technology to clinical information management.

LLMAI AgentsClinical NLPHealthcare AI
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Clinician using clinical documentation software on a desktop monitor
AI & Data

AI-Powered Clinical Documentation

Built an ambient AI documentation workflow that transcribes provider-patient conversations with speaker diarization and uses generative AI to draft structured clinical notes for clinician review. The solution is designed to reduce the manual documentation burden on providers while keeping a human in the loop before anything becomes part of the medical record.

AssemblyAISpeaker DiarizationGPT-4NLPGenerative AI
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Clinician reviewing patient records on a laptop
Clinical Operations

Comprehensive Medication Review (CMR)

Implemented a digital CMR workflow to enable pharmacists to conduct and document Comprehensive Medication Reviews directly within the healthcare platform. The solution brings medication review activities, clinical documentation, patient information, and follow-up workflows into a centralized system. This eliminates documentation silos and supports a more structured and efficient medication management process.

Medication ManagementClinical WorkflowPharmacist Workflow
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Clinician conducting a telehealth video consultation on a laptop
Telehealth

Telemedicine Platform with Video Consultation

Built a telemedicine platform using the Zoom SDK to enable secure, integrated video consultations between healthcare providers and patients. The solution incorporates virtual visits directly into the healthcare workflow, allowing providers to initiate and manage consultations without requiring patients to leave the platform. The implementation supports the broader digital health ecosystem by connecting virtual care with patient and clinical workflows.

Zoom SDKVideo ConsultationTelehealthDigital Health
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Team reviewing infrastructure monitoring dashboards on a large screen
Cloud & Security

HIPAA & HITRUST-Aligned AWS Healthcare Infrastructure

Designed and implemented a secure AWS cloud infrastructure for healthcare applications handling sensitive patient information. The architecture incorporated security controls, access management, encryption, network isolation, monitoring, logging, and auditability to support HIPAA and HITRUST requirements. The infrastructure was designed to provide a secure and scalable foundation for healthcare applications while supporting ongoing compliance and security operations.

AWSHIPAAHITRUSTCloud SecurityEncryptionIAM
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Healthcare worker processing and dating claims documentation
Claims & Revenue Cycle

Claim.MD Clearinghouse Integration

Integrated a healthcare platform with Claim.MD as the clearinghouse for eligibility verification and claims submission, connecting billing workflows directly to payers through standards-based EDI transactions. The integration reduces manual claims handling and keeps billing status visible alongside the rest of the platform's clinical and operational data.

Claim.MDHealthcare ClaimsClearinghouseBilling
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Doctor on a phone call with a patient at his desk
AI & Data

AI-Powered Clinical Documentation from Care Provider Calls

Integrated RingCentral telephony with a healthcare platform to automatically capture and document care provider-patient conversations across inbound and outbound calls, connecting telephony activity with patient and care-team workflows so clinical documentation can be generated without requiring providers to manually document every call. The integration uses RingCentral APIs and webhooks to capture call events and attribute calls to the correct patient and care provider, then processes recorded conversations through AI transcription to generate structured clinical notes for provider review before they're added to the patient's record. The workflow also handles reconciliation of missed webhook events and duplicate activity detection to keep call and documentation records accurate, reducing manual documentation effort and giving care teams more time to focus on patient care.

RingCentralTelephony IntegrationWebhooksAI TranscriptionAI-Generated Clinical Notes
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