Patient Engagement Software & Platforms
Give patients a modern, guided experience - from intake to ongoing care - that increases adherence, satisfaction, and retention, with AI-assisted outreach and EHR integration built in, not bolted on.
The problem
Where healthcare organizations get stuck
Patients drop off between appointments
Without proactive engagement, patients miss follow-ups, skip medications, and disengage from care plans between visits.
Intake and paperwork frustrate patients and staff
Paper forms and disconnected intake tools create friction, duplicate data entry, and delays before the visit even starts.
No single view of the patient's engagement journey
Care teams lack visibility into which patients are engaged, at risk, or falling through the cracks.
What we build
Capabilities
Digital intake & forms
Configurable digital intake, consent, and screening forms that sync directly into clinical and administrative workflows.
SMS, voice & email outreach
Automated, multi-channel reminders and nudges for appointments, medications, and care plan milestones - SMS, voice, email, and push.
Appointment scheduling
Self-service and staff-assisted scheduling that stays in sync with your EHR or practice management system, reducing double-booking and no-shows.
Two-way secure messaging
HIPAA-compliant messaging between patients and care teams, reducing phone tag and missed calls.
Education & content delivery
Personalized care instructions and education content delivered at the right moment in the patient journey.
Patient surveys & feedback
Automated CSAT/NPS and condition-specific surveys triggered at the right point in the care journey, feeding straight into engagement analytics.
Care-gap identification & closure outreach
Surfaces patients with open care gaps (overdue screenings, lapsed refills, missed follow-ups) and triggers targeted, prioritized outreach to close them.
AI-assisted patient engagement
Optional AI-driven outreach - built on the same agent architecture behind our Healthcare AI Agents work - for scheduling, reminders, and care-gap follow-up at a scale manual outreach can't match.
EHR & practice management integration
Built on the same FHIR/HL7 integration foundation as our interoperability work, so engagement data and scheduling stay synced with your source-of-truth system, not a disconnected silo.
Engagement analytics
Dashboards that surface which patients are engaged, at risk, or disengaging, so care teams can intervene early.
Multi-channel access
Responsive web and native mobile experiences so patients can engage on whatever device they prefer.
HIPAA-ready security
Encryption, access control, and audit logging built in from the start, consistent with the same security architecture we apply across every patient-facing platform we build.
How we work
Our process
Map the patient journey and identify highest-impact engagement moments
Design intake, messaging, and reminder workflows around that journey
Build and integrate with your existing scheduling and clinical systems
Launch with a measurement plan tied to adherence and satisfaction metrics
Iterate based on real engagement data
Related services
How we deliver this
FAQ
Common questions
Ready to talk about your patient engagement platforms project?
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